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How do people react to emotionality in organisational diversity statements?
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2024-01-31
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2022-05-18
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2021
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To attract and retain more diverse workforce and to create a more welcoming environment, organisations embrace diversity initiatives manifested in diversity statements on their websites. These diversity statements signal an organisation’s commitment to diversity (McNab & Johnston, 2002) and that the workplace is inclusive and fair to members of different groups (Dover et al., 2020). The underlying assumption of diversity statements is that they serve as persuasive messages for individuals to form positive attitudes toward an organisation (e.g., that it is a good place to work) stemming from its support for diversity. Emerging evidence related to the information processing of persuasive messages indicates that the effects of diversity statements on perceivers’ attitudes toward organisations depend on the persuasiveness of the statements. One way to increase organisational attractiveness for members of the groups that are underrepresented in an organisation is to use salient cues indicating inclusion (e.g., Cundiff et al., 2018; Jansen et al., 2021; Klysing et al., 2021). Persuasiveness of a message can increase when employing emotions (e.g., van Kleef et al., 2011). The emotions as social information theory posits that individuals use emotional expressions of others as information, that is people rely on the expressed emotions by others in order to form or change attitudes and to make decisions (van Kleef, 2009, 2017; van Kleef et al., 2012). Following this evidence, we want to examine to what extent positive emotionality in diversity statements contributes to more positive attitudes toward organisations that issue them. Even though people tend to express their emotions they feel in one way or another, they do so to a various degree. According to the emotions as social information theory, observers can experience emotions as a response to others’ emotional expressions or make inferences about the meaning of an emotional expression, which subsequently influence their attitudes (van Kleef, 2009, 2017; van Kleef et al., 2012). We presume that such process also takes place in reaction to emotional expressions by organizations in written statements. Consequentially, this process should result in stronger effects on attitudes when people are exposed to more emotionally expressive content. Therefore, we predict that respondents will demonstrate more positive attitudes toward an organisation after reading a diversity statement with higher emotionality than after reading one with lower emotionality (hypothesis 1). Emotional expressions by an organisation may evoke reciprocal emotional reactions in observers, that is, in the present research positive emotionality in diversity statements should evoke positive emotions in the readers. Therefore, we predict that respondents will demonstrate stronger positive emotional reactions after reading a diversity statement with higher emotionality than after reading one with lower emotionality (hypothesis 2).
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https://doi.org/10.17605/OSF.IO/N9MBS
https://osf.io/n9mbs
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2023-01-16
dcterms:title
How do people react to emotionality in organisational diversity statements?
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High emotionality in diversity statements promotes organisational attractiveness
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dcterms:created
2021-06-16
dcterms:dateCopyrighted
2021
dcterms:identifier
https://osf.io/akn9u
https://doi.org/10.17605/OSF.IO/AKN9U
dcterms:title
High emotionality in diversity statements promotes organisational attractiveness
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