more details...
- dcterms:modifiedlanguage:en
Date Modified
language:enDate modified
- xsd:date
2023-08-23
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https://doi.org/10.17605/OSF.IO/EVFKQ
https://osf.io/evfkq
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Date Issued
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2023-08-23
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primary topic
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- trove:resourceMetadata
- osf:Project
SERVICE QUALITY OF LIBRARY TOWARD AN INTERNATIONAL COLLEGE QUALITY
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- dcterms:createdlanguage:en
Date Created
language:enDate created
2018-08-17
- dcterms:descriptionlanguage:en
Description
Library has a very important role in the learning process, both for primary, secondary and higher education level. So the main function of the library is to serve students and educators or users of outside education in finding a reference to a sub-field of science or science they are studying. For that, a library that can serve, have references required by the user, can read books and learn in library room.The comfort room and amenities will be a good service value. Library staff who serve also reinforce a good service system. Elibrary services connected with a variety of e-library of agencies in the country and abroad will be an added value to the quality of library services. This study aims to determine how the quality of service of a library. Data taken using a questionnaire developed from the SERVQUAL, where the number of respondents as many as 125 people. Analysis of the data by using the pair-test and factor analysis. From the analysis, showed Tangible components of quality of service already exceeded expectations, while for components Reliability, Responsiveness, Assurance and Empathy, the service quality value is still below the expected value.
- dcterms:identifierlanguage:en
Identifier
https://doi.org/10.17605/OSF.IO/EVFKQ
https://osf.io/evfkq
- dcterms:modifiedlanguage:en
Date modified
language:enDate Modified
2018-10-15
- dcterms:titlelanguage:en
Title
SERVICE QUALITY OF LIBRARY TOWARD AN INTERNATIONAL COLLEGE QUALITY
- osf:keywordlanguage:en
Tag
SERVQUAL
expected value
perceived value
service quality
- dcterms:creatorlanguage:en
Creator
more details...
- dcterms:identifierlanguage:en
Identifier
https://osf.io/8wmn9
- foaf:familyName
familyName
Panday
- foaf:givenName
Given name
Rorim
- foaf:namelanguage:en
Name
name
Rorim Panday
- dcterms:publisherlanguage:en
Publisher
language:enProvider
more details...
- dcterms:identifierlanguage:en
Identifier
https://osf.io
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Name
name
OSF
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sameAs
- ://doi.org/10.17605/OSF.IO/EVFKQ
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data access service
language:dadataadgangstjeneste
language:esservicio de acceso de datos
language:itservizio di accesso ai dati
language:csslužba pro přístup k datům
more details...
- dcterms:identifierlanguage:en
Identifier
https://osf.io
- foaf:name
name
language:enName
OSF
- osf:hostingInstitution
more details...
- dcterms:identifierlanguage:en
Identifier
https://ror.org/05d5mza29
https://cos.io/
- foaf:name
name
language:enName
Center for Open Science
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sameAs
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Associated preprint
- osf:Preprint
SERVICE QUALITY OF LIBRARY TOWARD AN INTERNATIONAL COLLEGE QUALITY
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- dcterms:createdlanguage:en
Date created
language:enDate Created
2018-08-17
- dcterms:dateCopyrightedlanguage:en
Date Copyrighted
language:enDate copyrighted
2014
- dcterms:identifierlanguage:en
Identifier
https://osf.io/34kyf
https://doi.org/10.31227/osf.io/34kyf
- dcterms:rightsHolderlanguage:en
Rights Holder
language:enLicense holder
Rorim Panday
- dcterms:titlelanguage:en
Title
SERVICE QUALITY OF LIBRARY TOWARD AN INTERNATIONAL COLLEGE QUALITY
- dcterms:creatorlanguage:en
Creator
more details...
- dcterms:identifierlanguage:en
Identifier
https://osf.io/8wmn9
- foaf:familyName
familyName
Panday
- foaf:givenName
Given name
Rorim
- foaf:name
name
language:enName
Rorim Panday
- dcterms:publisherlanguage:en
Publisher
language:enProvider
more details...
- dcterms:identifierlanguage:en
Identifier
https://osf.io/preprints/inarxiv
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Name
name
INA-Rxiv
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Type
language:enResource type
more details...
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label
language:enLabel
- language:en
Preprint
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sameAs
- ://doi.org/10.31227/osf.io/34kyf
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Rights
language:enLicense
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name
language:enName
No license
- foaf:isPrimaryTopicOf
is primary topic of
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qualifiedAttribution
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0
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agent
more details...
- dcterms:identifierlanguage:en
Identifier
https://osf.io/8wmn9
- foaf:familyName
familyName
Panday
- foaf:givenName
Given name
Rorim
- foaf:namelanguage:en
Name
name
Rorim Panday
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tiene rol
language:ithaRuolo
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language:dahavde rolle
language:cssehraná role
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